Refund policy

At ZAVIORI, we want you to feel confident in every purchase. If something isn't quite right, we're here to help. 

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached, and in its original packaging. You’ll also need the receipt or proof of purchase. 

We reserve the right to refuse returns that do not meet these conditions. 

 

How to start a Return

To start a return, you can contact us at info@zaviori.com.

Please include the following: 

  • Your order number
  • The item(s) you wish to return 
  • Reason for return 

If your return is accepted, we will provide return instructions and the return shipping address. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@zaviori.com. 

Return Shipping
  • Australia: Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect. 
  • International Orders: Customers are responsible for all return shipping costs, duties, and taxes.

We recommend Australia Post for Australian returns and your local national postal service for international returns. Returns sent via private courier services (such as DHL, FedEx, UPS or Aramex) may not be accepted at our returns address.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Unfortunately, we cannot accept returns on the following items: 

  • Final sale or clearance items
  • Gift cards
  • Underwear or intimate garments (for hygiene reasons)

Please get in touch if you have questions or concerns about your specific item. 

 

Exchanges
We currently do not offer direct exchanges. If you need a different size or item, please:

  1. Return you original item for a refund. 
  2. Place a new order.

 

Refunds 

Refund amounts cover the value of the returned item(s). Original shipping costs are non-refundable, except for EU orders exercising the right of withdrawal (see below). We 

will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at info@zaviori.com.

 

European Union 14 day cooling off period (Right of Withdrawal) 
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

We'll refund the full order value, including original shipping costs, within 14 days of receiving your returned item. Return shipping is covered by the customer, unless the item arrived faulty or incorrect.

The fastest way to exercise this right is through your account. Please see link below: 

https://shopify.com/70397984847/account

Alternatively, to exercise your right of withdrawal, you must inform us by an unequivocal statement (e.g. email). You may use the model withdrawal form below, but it is not obligatory.

Model Withdrawal Form

To: ZAVIORI, info@zaviori.com

I hereby give notice that I withdraw from my contract of sale of the following goods:

Ordered on / received on:
Order number:
Name of consumer:
Address of consumer:
Signature (if paper form):
Date: